Case studies01 December 2021

Better Batt

Better Batt Enhances User Experience with Addressfinder’s Magento Plugin.

camera and recording equipment on table

TLDR

  • Lack of address autocomplete negatively impacting user experience.
  • Implemented Addressfinder Magento 2 plugin into their online checkout.
  • Intuitive and user friendly checkout experience.
  • Reduction of address related shipping erros.

Background

Affordable replacement batteries are core business for Better Batt. They’ve been delivering batteries and chargers all over Australia since 2006.


The Challenge

Better Batt has designed a stress-free Magento 2 website for customers; it’s friendly and intuitive. To make their website as human-friendly as possible, Better Batt needed a Magento address autocomplete plugin for their checkout and their admin ordering screen.


The Solution

Before

  • Missing element to make their website as user-friendly possible
  • Lack of verified addresses
  • Need for address validation

After

  • Address service on checkout and admin
  • Intuitive feeling for customers
  • Magento 2 address verification plugin
  • Reliable delivery data
  • Improved customer experience

The Result

Better Batt chose to use Addressfinder for their address verification purposes, implementing the Magento 2 plugin into their online checkout. As Better Batt customers type their address it’s matched with similar verified addresses in the Australian database. Within milliseconds matched addresses are returned. Correct fields are automatically populated with street/suburb/city/state/post code details.

The plugin improves each customer’s experience and prevents address related shipping errors.

"Addressfinder helps make our website intuitive and easy to use."

Liam McCarroll - Technical Lead at Better Batt