Why can't I find my address?

Here are some reasons why you might not be able to find an address with Addressfinder:

Custom filters

This is the most common reason for addresses not being returned in the autocomplete results. It occurs when the Addressfinder integration on a website has applied a filter to the search results. These prevent certain types of addresses from being returned in order to only collect addresses that comply with certain rules. Common filters include: excluding PO Boxes, only including addresses from a specific region or state, etc. Find out more about filters.

New addresses

The address data returned from the Addressfinder services comes from official, authoritative sources such as Australia Post (PAF) and New Zealand Post (PAF). These sources have their own update timetables so brand new addresses or subdivisions can take a little time to find their way into the database.

The Addressfinder dataset is refreshed monthly using the most recent dataset available from each provider.

"Grey" addresses

These are addresses that have been in use and "accepted" for a long time, but actually do not appear in any of the data sources used by Addressfinder. These addresses may include street corners, sections within larger industrial parks or "care of" type addresses. As long as these addresses remain "unofficial" they will not exist in the Addressfinder database.

How do I add an address to the database?

You should contact your local postal service (Australia Post, NZ Post, etc.) and request for an address to be added to their database. The request must come from a person residing at the address or the property owner. If the request is approved, the address will appear in our database the month after it has been processed by the postal service.