Not receiving account emails from Addressfinder?

As email security systems continue to evolve, we've noticed that some emails sent by Addressfinder may occasionally be intercepted, quarantined or blocked before they reach your inbox. This has most commonly seen with login emails, but can also affect billing related emails, plan usage summaries and other account notifications.

We've taken extensive steps to ensure our email systems follow industry best practices. Our sending domains are properly authenticated using modern email standards, and we continually monitor the health and reputation of our email infrastructure to maximise successful delivery. Despite this, recipient organisations have their own email security policies, and some of these systems may automatically quarantine or block legitimate messages.

If you're not receiving emails from Addressfinder, we recommend speaking with your IT team or email administrator. They can check whether emails have been quarantined or blocked by your organisation's email security platform and, if appropriate, add addressfinder.com to your organisation's allow list or safe senders list. The exact process varies depending on your email provider and security platform, but is typically managed within your anti-spam or anti-phishing policies.

If you're unsure whether an email has been sent, or you need access to information in your account while the issue is being investigated, please contact our support team (support@addressfinder.com) and we'll be happy to help.