Billing
Billing for Addressfinder is per organisation. Organisations are administrative entities that enable you to add users, share license keys, and manage billing. Organisations are billed for usage. Refer to our pricing page for details.
View invoices
You can view and download invoices from the Billing section in the Portal. These invoices are stored in Stripe so you'll be directed to the Stripe billing portal where you can download the invoice and receipt.
Payment options
Annual Business plans and all Enterprise Plans can be paid for either by credit card or invoice/bank transfer. All Agile plans and Monthly Business plans must be paid for by credit card (Visa, Mastercard or AMEX)
How we store and use credit cards
Credit card information is not held in the Addressfinder systems but is captured and stored in Stripe. A stored credit card will be charged when initially signing up to a paid plan, on plan renewal and during the plan change process.
Stored credit cards may also be charged in the event where you have procured additional services from us which exist outside of the features of your plan. In these circumstances we will get your permission prior to charging your card.
Pre-authorisation requests
We may send a pre-authorisation request to the issuing bank to verify a bank will authorize charges. Some credit card companies present these as real charges, which may surprise you.
A pre-auth is really just a hold on a credit card; it is not a real charge. We’ll typically pre-authorise a small amount (usually less than $5) after sign-up, then cancel the authorisation immediately. Banks may show the pre-auth for up to 7 days, even though we have not collected any money.
Pay by invoice
Organisations on an annual Business plan or Enterprise plan may choose to pay by invoice.
Invoices will be emailed to the billing contact's email address at the beginning of each billing period. Payment terms are 20th of the month following.
Annual plans
An annual plan gives you the ability to pay for a year's worth of lookups but them at any stage over the course of that year. An annual plan gives you the ability to use your lookups at any stage over the course of a year so you can offset busy months with quiet months.
Annual Plans are also the preferred option of Organisations paying by invoice, which is available with annual Business or Enterprise plans.
How it works
- Our annual plans are prepaid only, meaning you prepay one year worth of lookups in one go. You can use these lookups with any of our verification services during the 12 month billing period.
- If you use all of your prepaid lookups, your plan will auto-renew early for another year.
Changing plans
You can upgrade or downgrade your subscription anytime at no extra costs. To change plan, go to the Billing section in the Portal and click on Change plan.
Downgrades will be scheduled after the end of the current billing period. If you change your mind, you can pick a different plan at any time before the plan change occurs.
Upgrades are immediate, a new billing period will start and an invoice will be issued for the new plan plus any existing overage from your previous plan.
If you need help find the best plan that suits your need, contact us.
Cancel your subscription
To cancel an active subscription, go to the Billing section in the Portal and go through the Cancel steps at the bottom of the page.
You will still be able to use your subscription until the end of your current billing period.
To avoid being charged for extra lookups after cancelling, we recommend deregistering your domains in the Portal to stop the service immediately.
Delete your account or organisation
If you want to permanently delete your account or organisation, contact us.
What is a lookup?
A ‘lookup’ is the term we use to measure the activity of your Addressfinder account.
One lookup is counted every time you or a user collects address metadata. This could happen when a user selects a verified address from the widget dropdown, or when you make a direct call to the Metadata API. The searching and display of addresses is not charged.
One lookup is also counted when an address verification call is made and Addressfinder considers the address to be valid. Invalid email addresses are not charged.
Lastly, one lookup is counted when using the address verification API, either via the portal or direct API. Only verified addresses are charged as a lookup.
What if I run out of lookups?
Monthly plan - If you use up 100% of your lookups while on a paid monthly plan, the Addressfinder service will continue. The extra lookups you use will be counted and you will be charged (at same plan rate) for these at the end of the month (overage).
Annual plan - If you run out of lookups on an annual plan, your plan will automatically renew and start a new 12 month term.
You’ll know the roll-over’s coming because you will have received emails sent when you reached 80% and 95% of your plan’s limit. If you receive these emails very early in your plan's term you may wish to consider upgrading to a larger plan as this is likely to be more economical.
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